Your Data, Your Rights: Decoding Schloss Dürnstein’s DSGVO Policy for Guests
When you book a stay, send an enquiry, or plan a visit, you also share personal information. That is why Your Data, Your Rights: Decoding Schloss Dürnstein’s DSGVO Policy for Guests matters. Guests want to know not only what a hotel offers, but also how their personal data is handled, what rights they have, and who they can contact if they have questions.
At Hotel Schloss Dürnstein GmbH, the privacy policy sets out clear rights for guests and identifies the legal basis for data processing. In plain terms, this means you are not left guessing. You have defined rights regarding stored personal data, and there is a direct contact point for privacy-related requests.
In this guide, you will learn what the hotel’s DSGVO policy means in practice, which rights are expressly named, the legal framework referenced, and how to act if you want information, correction, restriction, deletion, or to withdraw consent.
What does DSGVO mean for guests?
DSGVO is the German abbreviation for the General Data Protection Regulation. In everyday terms, it is the legal framework that governs how personal data may be processed. For hotel guests, that matters whenever personal information is collected for communication, bookings, administration, or related services.
At Schloss Dürnstein, the privacy notice states that data processing takes place on the basis of:
- § 96 Abs 3 TKG
- Art 6 Abs 1 lit a DSGVO — consent
- Art 6 Abs 1 lit b DSGVO — necessity for contract performance
This is important because it shows that personal data is not handled arbitrarily. The policy ties processing to recognised legal grounds.
A simple definition
Here is the short version:
- Consent means you agree to certain data processing.
- Contract performance means data is processed because it is necessary to provide or manage the service you requested.
- Telecommunications rules may also apply in relevant digital communication contexts.
For guests, this creates a more transparent relationship. You can understand that data processing is linked either to your agreement or to the practical requirements of delivering a service.
Which guest rights are explicitly named?
The policy expressly states that you have a right to free information about your stored data. It also states that, where applicable, you may have a right to:
- Correction of data
- Restriction of data
- Deletion of data
These are central privacy rights because they give you more control over what is held about you.
1. Right to access information
If you want to know what personal data is stored about you, you may request information free of charge. This is often the first step if you want clarity before making any further request.
2. Right to correction
If stored information is inaccurate or outdated, you can request a correction. This helps ensure that records connected to communication or services remain accurate.
3. Right to restriction
The policy also mentions the possibility of restriction. In practical terms, restriction can be relevant when data should no longer be used in the usual way while a matter is being clarified.
4. Right to deletion
Where applicable, you may request deletion of data. Guests often think of this as the right to have personal data removed when it is no longer appropriate to keep it.
5. Right to withdraw consent
The privacy notice also refers to the withdrawal of previously granted consent. This matters whenever data processing is based on consent. A withdrawal does not need to be complicated: the hotel provides a direct contact point for such requests.
Who is responsible for privacy matters?
The privacy contact named is:
Hotel Schloss Dürnstein GmbH
A - 3601 Dürnstein 2
Tel.: +43 2711 / 212
E-Mail: hotel@schloss.at
This is the point of contact for questions about:
- collection of personal data
- processing of personal data
- use of personal data
- access requests
- correction requests
- restriction requests
- deletion requests
- withdrawal of consent
For guests, that clarity is reassuring. Instead of navigating a complex chain of contacts, you have a named organisation, address, phone number, and email address.
Why these legal bases matter in practice
Many privacy notices feel abstract. The Schloss Dürnstein approach becomes easier to understand when you connect the legal wording to real guest interactions.
Consent under Art 6 Abs 1 lit a DSGVO
When processing is based on consent, the key point is that your agreement matters. In privacy law, consent is commonly associated with voluntary approval for a defined purpose. The policy also makes clear that granted consent can be withdrawn.
Necessity for contract performance under Art 6 Abs 1 lit b DSGVO
When processing is necessary for contract performance, it is connected to delivering the service you requested. In the context of hospitality, this legal basis generally relates to fulfilling guest-facing obligations connected to a booking or service relationship.
§ 96 Abs 3 TKG
The policy also references § 96 Abs 3 TKG, which places the data processing statement within the applicable telecommunications-related legal framework.
Together, these references show that the policy is not vague. It identifies the legal structure supporting data processing.
What should a guest do if they have a privacy question?
If you have a privacy-related concern, the most effective approach is to contact the hotel directly using the listed privacy contact details.
Practical steps to follow
Identify your request clearly.
Decide whether you want access, correction, restriction, deletion, or withdrawal of consent.Use the official contact details.
Send your request to hotel@schloss.at or call +43 2711 / 212.Be specific.
A concise, factual request is easier to process. State what you want changed, clarified, or removed.Keep a record of your communication.
Saving your message can help you track your request.
A simple request checklist
Before contacting the hotel, it may help to prepare:
- your full name
- the email address or contact details you used
- a short description of your request
- any correction details, if applicable
Clear communication supports faster handling and reduces misunderstandings.
Schloss Dürnstein’s privacy information at a glance
| Topic | What the policy states |
|---|---|
| Responsible contact | Hotel Schloss Dürnstein GmbH |
| Address | A - 3601 Dürnstein 2 |
| Phone | +43 2711 / 212 |
| hotel@schloss.at | |
| Right to information | Free information about stored data |
| Additional rights | Correction, restriction, deletion |
| Consent withdrawal | Possible via the listed contact |
| Legal bases named | § 96 Abs 3 TKG, Art 6 Abs 1 lit a and lit b DSGVO |
Frequently asked questions about Schloss Dürnstein’s DSGVO policy
Can guests ask what personal data is stored?
Yes. The policy states that you have a right to free information about your stored data.
Can guests request corrections?
Yes. The policy expressly mentions a right to correction where applicable.
Can guests request deletion of data?
Yes. The policy states that a right to deletion may apply.
Can guests withdraw consent?
Yes. The policy specifically mentions withdrawal of granted consent and provides direct contact details for doing so.
Who should guests contact?
Guests should contact Hotel Schloss Dürnstein GmbH, A - 3601 Dürnstein 2, by phone at +43 2711 / 212 or by email at hotel@schloss.at.
Why privacy transparency builds trust in hospitality
Trust plays a central role in hospitality. Guests share contact information, communicate travel plans, and often make arrangements before arrival. A clear privacy statement supports confidence because it shows that the hotel has identified both the legal basis for processing and the guest’s available rights.
That kind of transparency matters just as much as clarity in other service areas. When planning a stay, guests often look for straightforward information about rooms, dining, wellness, contact options, and arrival. Privacy belongs in that same category of essential information because it shapes how secure and informed a guest feels.
If you are exploring the wider guest experience, it also makes sense to review related information on staying, dining, wellness, contact, and arrival. These areas work together to create a clearer picture of what to expect before your visit.
Practical privacy tips for guests
If you want to take a more active role in managing your data, these habits can help:
- Read privacy details before submitting forms.
- Use the same contact details consistently when making requests.
- Ask for correction promptly if your information changes.
- Request clarification early if you are unsure how your data is being handled.
- Withdraw consent when appropriate if processing was based on your agreement.
These are simple steps, but they can make your communication more efficient and help protect the accuracy of your personal information.
Conclusion: privacy clarity is part of good guest service
Your Data, Your Rights: Decoding Schloss Dürnstein’s DSGVO Policy for Guests comes down to one reassuring message: the hotel states clear legal bases for data processing, recognises specific guest rights, and provides a direct point of contact for privacy matters.
If you want to know what data is stored, request a correction, ask for restriction or deletion, or withdraw your consent, you can contact:
Hotel Schloss Dürnstein GmbH
A - 3601 Dürnstein 2
Tel.: +43 2711 / 212
E-Mail: hotel@schloss.at
For guests, transparency like this is more than legal wording. It is part of a trustworthy service experience. If you are planning your visit, take the next step by exploring the hotel’s information on accommodation, dining, wellness, contact, and arrival—or reach out directly with your privacy-related questions.